In the two years prior, e-transfer complaints represented just two per cent of opened cases, OBSI spokesperson Mark Wright said. The majority were related to fraud, which made up seven per cent of opened complaint cases that year. OBSI, which is funded by banks and investment firms, received 36 e-transfer complaints in 2021. It says e-transfer complaints, especially relating to fraud, are a growing concern. Wang filed a report with Canada's Ombudsman for Banking Services and Investments (OBSI). "I checked my credit scores and they went from very high to very low because I couldn't pay off the credit bill."īMO didn't answer specific questions from CBC News, citing customer privacy, but in an emailed statement, a spokesperson said that "protecting customers' accounts and their personal information is our primary focus." Bank ombudsman says e-transfer complaints growing ![]() "I don't have that much money at this moment," he said. ![]() In Huang's case, he's stuck with a credit card bill he can't pay, plus interest. Ottawa family relieved after BMO reimburses $23K taken by fraudsters.
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